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CIS/Billing Solutions |
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Taking Care of Your Customer in a Converging Market
With the convergence of water, sewer, gas, electric, and cable TV billing being offered by a single organization, the need for a flexible customer service and billing solution is paramount. Municipalities that once prepared a standard monthly bill and responded to customer requests to turn on services, are now responsible for issuing building permits for new connections, responding to a myriad of infrastructure-related service requests, and billing for multiple consumption-based or periodic user fees. In addition to the virtual certainty that information technology will continue to change, these new services cannot be successfully billed without an efficient and flexible Customer Service and Billing System.
Billing Flexibility
Billing flexibility will be the determining factor supporting change. Municipalities have long depended on multiple computer systems to capture a wealth of customer information. These systems were not designed to adapt to current market, customer or regulatory changes. Today’s increasing transaction volumes focus on time of day usage. The importance of off-peak utilization must be easily supported by a new and flexible customer service and billing solution. In many cases, this means knowing more about your customers and their surroundings—not just access to their meters, but access to the service connection and main line that transports or conveys their services to their home or business. As change continues to demand new ways to support your customers, your
customer service and billing solutions must keep pace.
The Hansen Solution
Hansen’s suite of customer service solutions provide the most advanced tools for tracking customer consumption, bill staging, and collection processing. Representing a complete Customer Information and Billing
System, Hansen’s users can feel confident they are implementing a state-of-the-art solution without the risk of technological obsolescence.
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