City of Baton Rouge, Parish of East Baton Rouge Announces Successful Go-Live of Software to Improve Citizen Service
FOR IMMEDIATE RELEASE:
SACRAMENTO, CA, August 20, 2004 - Hansen Information Technologies (Hansen®)
announced today that the City of Baton Rouge, Parish of East Baton Rouge, Louisiana’s Department of Public Works, Citizen Service Division has gone live with Hansen’s Customer Service module and DynamicPORTAL for Customer Service.
Residents and visitors to Baton Rouge now have an improved and user friendly way to submit a service request to the City and track its progress through the City's official website, www.brgov.com. Made possible through Mayor-President Bobby Simpson’s e-government initiative, the new online service is a tool that will allow for rapid and accurate response to all requests—thus improving the quality of life to all Baton Rouge citizens.
"My goal and vision for the City's online service request system is that it will lead to decreased response time. I want someone from the City knocking at the citizen's door in an attempt to resolve the issue the day of the request," said Simpson. "Not only will the citizen be able to make the request online, but the new system will enable them to track its progress to completion."
Prior to the new system, it could take up to a week before a service request was received by the appropriate department, and even longer for them to respond. Because of the paperwork delay, problems were often fixed without record of where the request was initiated, who completed the work, cost associated and time of completion. With the new system, City employees can know within minutes about an outstanding issue and immediately begin working to resolve the problem.
“The Hansen software gives us one standardized solution for managing corrective and preventive requests to the Citizen Service Department,” said Glynn Cavin, Department of Public Works Deputy Director. “This will allow us to continue to reduce costs and improve quality levels, and will help us meet regulatory requirements associated with GASB34. We also have future plans to expand the software to fieldworkers and incorporate the Geographic Information System (GIS).”
The City will be using Hansen to standardize the Citizen Service Department's request system. This software will allow City-Parish DPW employees to operate more efficiently in their jobs by having several old and new databases combined into one which is easily accessible and which eliminates the problem of double entry. The City of Baton Rouge Wastewater Department has been a Hansen customer since 1989.
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About the City of Baton Rouge
Situated on the Mississippi River, Baton Rouge represents the best of Louisiana's vibrant culture. The state capital, Baton Rouge is a thriving city that is home to both LSU and Southern University and numerous businesses and industrial facilities. Known for its great people, its unique food and its lively music, Red Stick has something for everyone - including a local government that cares.
About Hansen Information Technologies
Hansen is the world's leading provider of applications that help manage the daily operations of government. Hansen's integrated suite of performance management solutions include Enterprise Asset Management (EAM), Building Permit, Business Licensing, Business Intelligence, Citizen Relationship Management (CRM), Code Enforcement, Financials, GIS, HR & Payroll, Property Tax, Timesheet Reporting, Transportation, Utility Billing, and Web Portal applications. Major customers include 15 of the 25 largest city and county governments in the United States.
Headquartered in Rancho Cordova, California (as of March 2005), the company is a privately-held corporation employing over 250 people.
For more information, please visit Hansen's Web site at www.hansen.com.
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